Requesting Interpreter Services
When you are registering or calling for an appointment, please make sure Winchester Hospital staff are aware of your need for an interpreter and have record of your primary language. They will then coordinate efforts to ensure that a competent medical interpreter, fluent in English and your primary language, will be present for your appointment(s).
All requests for competent medical language interpreters are communicated by Winchester Hospital staff to Lahey Hospital & Medical Center’s Coordinator of Interpreter Services at 781-744-5404 (who is fluent in English/Spanish). Generally, requests for outpatient appointments require 72 hours notice but may be expedited based on interpreter availability.
Winchester Hospital strongly discourages the use of family members or friends as interpreters. Patients, however, may decline the use of free-of-charge interpreter services and choose to use family members or friends. If this occurs, the provider will document that the interpreter services were declined.
Please note that federal law prohibits the use of minor children as interpreters.
In accordance with Massachusetts state law, Winchester Hospital provides competent interpreter services to any patients seeking emergency or mental health services.
In cases where there was no reasonable way to anticipate the need for an interpreter for a particular language, Winchester Hospital has access to Video Remote Interpreting and Language Line Services that are available 24 hours a day, 7 days a week.
Winchester Hospital Uses "Competent" Interpreters
The Coordinator of Interpreter Services at Lahey Hospital & Medical Center, in accordance with the philosophy of Winchester Hospital and in compliance with state and federal law, utilizes the services of "competent" medical language interpreters.
A "competent" interpreter is a person who is fluent in English and in the language of the non-English speaker. He or she is also trained and proficient in the skill and ethics of interpreting and is knowledgeable of the specialized medical terms and concepts that need to be interpreted for the purposes of receiving care or treatment.
Deaf and Hard-of-Hearing Patients
Winchester Hospital contracts with Lahey Hospital & Medical Center who utilizes a variety of resources, including the Massachusetts Commission for the Deaf and Hearing-Impaired, to provide American Sign Language interpreters and services for deaf and hard-of-hearing patients. Generally, requests for appointments require two to three weeks advance notification for service coordination. However, these may be expedited based on interpreter availability.
In addition, Winchester Hospital’s Communications Department has auxiliary aids available for use by patients who are hard-of-hearing i.e.TTD/TTY for telephones.
At every stage of life and for every medical need, Winchester Home Care can help, with home care services for people facing challenges of later life stages, with new babies, with disabilities, fighting illnesses, and more.
Through Winchester Hospital’s Grateful Patient Program, you can honor your physician, nurse or caregiver with a contribution to the hospital. It’s a wonderful way to say thank you for the care you or a family member received.
Winchester Hospital offers a variety of rehabilitation services – including cardiac and pulmonary rehabilitation as well as physical, occupational and speech therapy – to help you get back to your normal routine.