Patient Satisfaction

How Patients Rate Winchester Hospital

Among the best measures of Winchester Hospital’s success are patient satisfaction scores.

Most patients who receive medical care from the hospital are asked to rate us in anonymous surveys by Press, Ganey, a national organization that specializes in measuring patient satisfaction data. We are proud to say that Winchester Hospital continues to be among the top-performing hospitals in Massachusetts and in the country.

Patient Satisfaction Highlights

We monitor patient satisfaction scores on a daily basis because we want to know how we can improve. Currently, we are proud to report that Winchester Hospital is ranked in the 99th percentile nationally for overall patient satisfaction in the emergency department, outpatient services and home care.  

How We Compare Statewide and Nationally

  Our Ratings Statewide Ratings National Ratings
Patients who reported that their nurses "always" communicated well 82% 78% 77%
Patients who reported that their doctors "always" communicated well 82% 79% 81%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 75% 68% 68%
Patients who reported YES, they would definitely recommend the hospital 83% 73% 70%

Current results taken from website. Click on the link to view additional detail. 

State-of-the-Art Cancer Center

Our Center for Cancer at 620 Washington Street in Winchester offers a full range of coordinated cancer treatment services, together in one building, with an onsite nurse navigator to offer help and guidance.

Breast Care Center

Winchester Hospital's Breast Care Center is fully accredited as an ACR Breast Imaging Center of Excellence, offering digital mammography, breast biopsies and on-site surgeons, radiologists and oncologists.

Robotic Surgery

Winchester Hospital offers the state-of-the-art da Vinci robotic surgical system for minimally invasive surgery, allowing most patients to go home within 24 hours of surgery, experience less pain and recover faster.