Billing & Records

Within this section of our website is information on insurance, your hospital bill, and records such as medical records and birth certificates.

Your Hospital Bill

Your hospital room charge at Winchester
Hospital covers your room, professional nursing services, meals and maintenance. Your bill may show additional charges for supplies and special procedures ordered by your doctor or for services from other departments.

In addition to the hospital bill, you will receive separate bills from the doctors involved in your care, such as your physician, anesthesiologist, radiologist, pathologist and other medical consultants.

For questions regarding your insurance or medical expenses, please call the Patient Financial Services Department at 781-744-5554 between 8:00 am and 4:00 pm weekdays.

If You Have Health Insurance

We will need a copy of your identification card. We also may need insurance forms supplied by your employer or the insurance company. You will be asked to assign benefits from the insurance company directly to the hospital.

If You Are a Member of an HMO or PPO

Your plan may have special requirements, such as a second surgical opinion or pre-certification for certain tests or procedures. It is your responsibility to make sure your plan’s requirements have been met.

If the requirements are not followed, you may be financially responsible for all or part of the services rendered in the hospital. Some physician specialists may not participate in your insurance plan and therefore services may not be covered.

If You Are Covered by Medicare/Medicaid

We will need a copy of your Medicare card to verify eligibility and process your claim. If you have changed from Medicare to one of the many Medicare private programs, please share this information with us. We will need copies of both the private plan and Medicare cards.

You should be aware that the Medicare program specifically excludes payment for certain items and services, such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations and others. Deductibles and co-payments also are your responsibility.

Medicaid also has payment limitations on a number of services and items. Medicaid does not pay for the cost of a private room unless it is medically necessary.

Your Records

Learn how to obtain your medical records or a birth certificate.

Surprise / Balance Billing Protection

When you get emergency care or are treated by an out-of-network provider at an in-network hospital you are protected from balance billing (also called surprise billing). In these cases, you shouldn't be charged more than your plan's copayments, coinsurance and/or deductible. You have rights and protections against surprise medical bills.

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