Visiting Hours

Updated Visitor Guidelines

Beth Israel Lahey Health has taken a number of steps to prevent the spread of COVID-19 in order to keep our patients and staff safe. Additional information on COVID-19 can be found here.

Visitor Guidelines

Thank you for your patience as we adjust and continue to adhere to guidance from infection prevention experts regarding Patient Visitors in Hospital during the COVID-19 outbreak. The safety of our patients, colleagues and visitors is our top priority.

All visitors must comply with COVID-19 screening processes and wear a hospital supplied surgical mask covering their mouth and nose at all times while in the facility, regardless of vaccination status.

Companions, birth partners, parents of patients <18 years of age, attorneys of patients, and essential escorts of patients with intellectual and/or physical disabilities are allowed to be with a patient at any time and are not considered ‘visitors’ and these guidelines do not apply. However, the same screening and masking requirements do apply.

Children under 18 years may not visit unless they are visiting a hospitalized parent or sibling and are at least 12 years of age. Children under 12 years of age are not allowed to visit due to infection control risk.

Visitors must remain in the room with the patient unless otherwise instructed by staff.

  • Visitors may not wait in the cafeteria, gift shop or lobby due to physical distancing requirements.
  • Visitors may not walk in the halls or visit the kitchen on the unit.
  • If the visitor must leave the patient, such as during a procedure, the visitor is asked to leave the facility until contacted to return.
  • Visitors may not eat or drink in the patient’s room.
  • Visitors to patients in multi-bed rooms may be asked to leave if the overall number of people in the room does not permit adequate physical distancing.

Visitor Policy

Effective June 14, 2021

Inpatient Units:

  • Visiting Hours are 12:00 pm – 7:00 pm
    Patients are allowed TWO (2) visitors at a time.

COVID-19 Suspected or Positive Patients on Precautions:

  • No visitors allowed.*

Emergency Department (ED):

  • One (1) visitor allowed per patient.
    Pediatric: One (1) parent/guardian.
  • Visitors must stay in the ED room and cannot go with the patient to testing procedures. 
  • If the ED is experiencing high volume necessitating patients being placed in hallways, then visitors will not be allowed for hallway patients.

Mother Baby Unit (MBU):

  • One (1) support person only may stay overnight on the MBU when space permits.
  • Two (2) visitors per day are allowed in addition to the support person. Visiting hours are 1:00 pm – 6:00 pm.
  • Children under the age of 18 years of age may not visit.

Labor and Delivery:

  • May have two (2) continuous support people during labor and childbirth. Labor support person must be over 16 years of age. If the labor support person is younger than 18 years of age, there must be a second person present who is over 18 years of age.
    • If a patient requires care in the operating room, a maximum of one (1) support person may be able to accompany the patient, depending on clinical circumstances.
    • One (1) labor support person may remain with the patient as the patient transitions to the postpartum unit. The second support person must leave when the patient transitions to the MBU.
  • No additional visitors are allowed.

A4 (Pediatric Patients) and Special Care Nursery:

  • Two (2) parent(s)/guardian(s) only may stay continuously with pediatric patients. Two (2) parents may be allowed with SCN patients.
  • One (1) additional visitor is allowed for pediatric patients in addition to the parents.
  • SCN: In addition to two (2) parents, two (2) other consistent support people (such as grandparents) may visit.

Outpatient, Surgical and Ambulatory:

  • One visitor/essential escort** is allowed.
  • Visitor/essential escort must remain with the patient.
  • People waiting for patients must wait outside the building. If you leave a mobile phone number with a member of our staff, that person will call you.

* In very special circumstances, accommodations approved by the care team will be allowed, including critical care and/or compassionate care situations and those with designated support persons (i.e. persons accompanying patients with disabilities or special needs).

** Visitor/Essential Escorts are individuals who escort ambulatory patients to ambulatory appointments and procedural areas.

Note: Minors accompanying adult patients will be allowed to stay with the patient until other arrangements can be made.

Grateful Patient Program

Through Winchester Hospital’s Grateful Patient Program, you can honor your physician, nurse or caregiver with a contribution to the hospital. It’s a wonderful way to say thank you for the care you or a family member received.

Home Care Services

At every stage of life and for every medical need, Winchester Home Care can help, with home care services for people facing challenges of later life stages, with new babies, with disabilities, fighting illnesses, and more.

Rehabilitation Services

Winchester Hospital offers a variety of rehabilitation services – including cardiac and pulmonary rehabilitation as well as physical, occupational and speech therapy – to help you get back to your normal routine.